Services to Make You Successful
Daptiv’s complete offering of Professional & Technical Services helps you maximize
the return on your investment and implement more quickly and successfully. Delivered
either remotely or on your premise, our services will ensure rapid deployment and
help you attain your key objectives.
Subscribe to Live™
Daptiv Professional Services can get you up and running faster – and at a lower cost – than packaged software vendors. It’s just another benefit of On-demand ("Software as a Service"): a solution that’s easier to use, more cost effective – and faster to implement.
Under 30 Days—Really
Our model for delivering a rapid implementation and a rapid payback on your Daptiv
subscription is called Subscribe to LiveTM. Our customers typically are live and
using our service less than one month from signing their subscription agreement.
This metric is based on data gathered on our customer implementations from October 2007 through June, 2008.
S2L™ Packages
Your needs are unique, but we’ve done enough of these to help you select the right
set of professional services to ensure that you’ll start getting optimum value from
your Daptiv subscription in the shortest amount of time. Talk with your Daptiv sales representative about the specific needs in your organization. They
will help you select one of our packages that best aligns with your needs.
Training
Administrator training is part of each of our Subscribe to Live™ packages. We work with your administrators to help them understand the flexibility of our system, and leave you with the knowledge to do it yourself. Our on-demand model extends to the way we deliver training services, so you have a choice.
On-demand:
We’ve created a wide variety of courses to help you understand and learn Daptiv
PPM, our Administrator Zone, and the other tools that come with your subscription.
You can stream these courses at your convenience from home or at work to help you
get up to speed.
On-demand Instructor Led:
If you want someone guiding you through the training, we also provide facilitated
training sessions online. You get the advantages of a live instructor without the
expense and disruption of travel. our training specialists lead demonstrations using
collaborative web conferencing. To attend the online training sessions, all you
need is an Internet connection and a phone line for session audio. These sessions
are available as both Open Enrollment events and private events open only to your
team.
Onsite/Classroom:
Choose courses from our catalog, or work with our training staff to create a custom
syllabus for your organization to be delivered at your location.
Configuration
Our professional services team will work with you to understand the business parameters
and your organization, create the right roles and permissions for your environment,
make decisions about the functionality you want to highlight and what you want to
de-emphasize based on the characteristics of your organization.
Coaching
We Want you to be better, smarter and ready to roll when you’re done with the Subscribe to Live™ process. That means each of our services packages includes a special focus on coaching you and your team through the process, so that when we’re gone, we’ve left you not just with a live and ready to go environment, but also with the knowledge to make refinements and fine tune your Daptiv environment yourself. Of course, we’re always happy to provide a ‘refresher’ or to come back in six months for a mid-year checkup to make sure you’re getting the most out of your Daptiv subscription.
Business and Process Consulting
If your needs include significant organizational change management or revisions
of your existing process, we are happy to help you with these services as well.
Daptiv as well as our network of business partners with expertise in vertical markets
and specific business processes are ready to help you address broader initiatives
that you plan to enable with Daptiv software. Please speak with your sales representative
to discuss your needs and we will be happy to provide a proposal or an introduction
to one of our business partners.