Daptiv Services

Services to Make You Successful

Daptiv’s complete offering of Professional & Technical Services helps you maximize the return on your investment and implement more quickly and successfully. Delivered either remotely or on your premise, our services will ensure rapid deployment and help you attain your key objectives.

Daptiv Professional Services can get you up and running faster – and at a lower cost – than packaged software vendors. It’s just another benefit of On-demand ("Software as a Service"): a solution that’s easier to use, more cost effective – and faster to implement.

Under 30 Days—Really

Our model for delivering a rapid implementation and a rapid payback on your Daptiv subscription is called Subscribe to LiveTM. Our customers typically are live and using our service less than one month from signing their subscription agreement. This metric is based on data gathered on our customer implementations from October 2007 through June, 2008.

S2L™ Packages

Your needs are unique, but we’ve done enough of these to help you select the right set of professional services to ensure that you’ll start getting optimum value from your Daptiv subscription in the shortest amount of time. Talk with your Daptiv sales representative about the specific needs in your organization. They will help you select one of our packages that best aligns with your needs.

Training

Administrator training is part of each of our Subscribe to Live™ packages. We work with your administrators to help them understand the flexibility of our system, and leave you with the knowledge to do it yourself. Our on-demand model extends to the way we deliver training services, so you have a choice.

On-demand:

We’ve created a wide variety of courses to help you understand and learn Daptiv PPM, our Administrator Zone, and the other tools that come with your subscription. You can stream these courses at your convenience from home or at work to help you get up to speed.

On-demand Instructor Led:

If you want someone guiding you through the training, we also provide facilitated training sessions online. You get the advantages of a live instructor without the expense and disruption of travel. our training specialists lead demonstrations using collaborative web conferencing. To attend the online training sessions, all you need is an Internet connection and a phone line for session audio. These sessions are available as both Open Enrollment events and private events open only to your team.

Onsite/Classroom:

Choose courses from our catalog, or work with our training staff to create a custom syllabus for your organization to be delivered at your location.

Configuration

Our professional services team will work with you to understand the business parameters and your organization, create the right roles and permissions for your environment, make decisions about the functionality you want to highlight and what you want to de-emphasize based on the characteristics of your organization.

Coaching

We Want you to be better, smarter and ready to roll when you’re done with the Subscribe to Live™ process. That means each of our services packages includes a special focus on coaching you and your team through the process, so that when we’re gone, we’ve left you not just with a live and ready to go environment, but also with the knowledge to make refinements and fine tune your Daptiv environment yourself. Of course, we’re always happy to provide a ‘refresher’ or to come back in six months for a mid-year checkup to make sure you’re getting the most out of your Daptiv subscription.

Business and Process Consulting

If your needs include significant organizational change management or revisions of your existing process, we are happy to help you with these services as well. Daptiv as well as our network of business partners with expertise in vertical markets and specific business processes are ready to help you address broader initiatives that you plan to enable with Daptiv software. Please speak with your sales representative to discuss your needs and we will be happy to provide a proposal or an introduction to one of our business partners.